Global IT System Engineer
What's the role?
You will be equipping the Hilti Customer Service community with innovative communication channels and cutting-edge business solutions. Are you open minded and eager to design, build, and run a global application as part of a highly motivated team? Start your career as one of our dynamic IT enthusiasts to drive our services to the next level of innovation.
Who is Hilti?
We provide leading-edge tools, technologies, software, and services for the global construction sector. Hilti is a multicultural workplace with 127 different nationalities committed to global teamwork.
Global IT within Hilti is a truly global team with main hubs in Buchs (Switzerland), Kuala Lumpur (Malaysia), and Plano/Tulsa (USA). All locations have highly competent teams who work very closely together. Hilti`s Global IT team is known for their focus on sustainable value creation by translating latest IT innovations into value creating solutions & services.
What does the role involve?
As an IT system engineer you are enabling our 2000 agents across the world with one globally managed contact center solution. Our common goal is to provide a best-in-class customer experience. You will have the opportunity to interact with our business user groups and have regular touch points with our partners and service providers. You will be at the forefront of the latest cloud solutions and Artificial Intelligence trends in the construction industry. In this role, you will play an integral part in ensuring the reliability and agility of our Customer Service application portfolio to stay continuously engaged with our customers.
What do we offer?
We give you the autonomy to identify the right technology solutions for our customers. We also encourage you to grow, not only in this role, but also beyond - you will be able to move around the business, to experience various job functions and even work abroad in different markets. Our IT department is located in the mountainous Buchs, Switzerland and is conveniently in walking distance to the train station and in close proximity to our Headquarters in Schaan. We offer you subsidized coupons for the local restaurants as one of the many perks. Additionally Hilti e-bikes are readily available for you to use. We want you to work your best and offering flexible working and day care for your children are just some of the ways we do that.
Why should you apply?
For an international corporation like Hilti with its direct sales model, Customer Service is an important and decisive sales channel. Seamless communication and collaboration with our customers are integral success factors to strengthen our outstanding customer relationships.
What you need is:
- You have a Master’s degree in Information Systems, Computer Science, or in a related field
- You bring first experience in networking and/or VoIP
- You have a strong affinity for telecommunication and collaboration solutions management
- You are an IT enthusiast combining hands-on competence with a strong academic background
- You are open-minded, learn quickly, and think analytically
- Your English enables you to work globally
Does that sound like you? Apply today and start your Hilti journey.
If you have any questions, please feel free to contact Patrick Haupter, the line manager of this role on linkedin.