Business Process Expert – Governance & Standards

Switzerland, Buchs
Reference No: 5060

What's the role?

As Business Process Expert – Governance & Standards, you are the key driver for the further development of the Global Process Management governance and standards at Hilti. You act as a strategic partner providing guidance and support to the established Global Process Organization. In this context you are also responsible for the group wide ISO certification and the related audit management in close cooperation with all global and local Lines of Business within Hilti.

Who is Hilti?

We provide leading-edge tools, technologies, software, and services for the global construction sector. Hilti is a multicultural workplace with 127 different nationalities committed to global teamwork.

Global IT within Hilti is a truly global team with main hubs in Buchs (Switzerland), Kuala Lumpur (Malaysia), and Plano/Tulsa (USA). All locations have highly competent teams who work very closely together. Hilti`s Global IT team is known for their focus on sustainable value creation by translating latest IT innovations into value creating solutions & services.

What does the role involve?

Main objective of this role is to drive, advance and execute process management governance at Hilti in strong alignment with the business needs of the different Lines of Business in the Headquarter and all our regions. You are responsible for the review, optimization and further development of our Global Process Management System (GPMS). Inseparable part of the role is the responsibility to prepare, organize, and manage internal as well as external process audits and drive all needed actions to achieve the necessary external certifications on a global scale. As Business Process Expert – Governance & Standards you will communicate with various stakeholders from line level up to board members.

Our Business Excellence is a small and independent corporate governance function owning the Hilti Global Process Management System. The function offers global responsibility and frequent interaction with Senior Management, Process Owners and Process Managers in Headquarter, all our regions, with Lines of Business, with Global IT, as well as with external partners.

What do we offer?

Show us what you’re made of and we’ll offer you opportunities to move around the business – to work abroad, experience different job functions, and tackle different markets. It’s a great way to find the right match for your ambitions and achieve the exciting career you’re after.
We have a very thorough people review process, unlike any we know of in any other business. We can pair talent with opportunities - developing our people in their current roles or challenging them to work in new ways or in new places. It’s how we find the right fit, further our teams personally and professionally, get the best value for each employee, and increase the job satisfaction. Additionally, we offer you a wide range of benefits. For families, these may include day care for your kid. For the sportspeople, these include a free in-house gym or benefits for bike and ski services.

Why should you apply?

For this position, we are seeking a strong and pragmatic personality with drive, the ability to think strategical as well as conceptual, who is looking for solutions, instead of excuses. If you are a creative, innovative, structured, and open-minded personality, with strong communication skills and a demonstrated ability to work both independently and in a global team setting, ready to further grow and develop, you are exactly what we are looking for.

What you need is:

  • Master’s degree in Business Administration, Information Technology, or similar; PhD would be an added advantage
  • Minimum 3 to 5 years of experience in the area of Business Process Management (BPM) and / or Strategy Development
  • Proven experience in Quality and Audit management, ideally from corporate matrix environment (incl. knowledge of ISO 9001, 14001 standards)
  • Project Management experience
  • Knowledge of Lean and Six Sigma would be an added advantage
  • Fluent in English (verbal and written), multi-lingual preferred

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